[shakes his head and shrugs.]

Sorry, no. From what I understand it just happens. I guess one way to do it is try to control your emotions.

[well, for him it's pretty easy because he's pretty neutral and low-keyed all the time.

now he would prefer to just move on and not get himself into something troublesome—and this guy just seems to reek "trouble"—but he could maybe try and help a little.]

Maybe try thinking of something else?